Privacy Policy
At Vertex Lintels, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you make a purchase, request a quote, or contact us, we may collect personal details such as your name, email, phone number, and shipping/billing address.
We may also collect non-identifiable information about how you use our website to help us improve our services.
How We Use Your Information
To process orders and deliver products.
To respond to inquiries and provide customer support.
To improve our website, services, and customer experience.
To send you important updates regarding your orders or our policies.
Sharing Your Information
We do not sell or rent your information. We may share information only with trusted third parties necessary to complete transactions (e.g., couriers, payment processors) or where required by law.
Data Security
We use appropriate security measures to protect your information from unauthorized access, alteration, or disclosure.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at [insert contact email].
Terms & Conditions
By accessing or using vertexlintels.com, you agree to the following terms and conditions:
1. Products & Orders
All product descriptions, prices, and availability are subject to change without notice.
Orders are confirmed once payment is received.
2. Pricing & Payment
All prices are in AUD and inclusive/exclusive of GST (specify depending on your pricing).
Payments must be made in full before dispatch.
3. Shipping & Delivery
Delivery times are estimates only and may vary depending on location and stock availability.
Vertex Lintels is not responsible for delays caused by third-party carriers.
4. Returns & Refunds
Returns are accepted within 5 business days of delivery if products are in original condition, unused, and with proof of purchase.
Customers are responsible for return shipping costs unless the product is faulty or incorrect.
5. Limitation of Liability
To the extent permitted by law, Vertex Lintels is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
6. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the site means you accept the updated terms.
Returns Policy
At Vertex Lintels, we want you to be fully satisfied with your purchase.
Eligibility for Returns
Products may be returned within 5 business days of delivery.
Items must be unused, in their original condition, and accompanied by proof of purchase.
Non-Returnable Items
Custom-cut or made-to-order products.
Items damaged due to improper handling, installation, or use.
Process for Returns
Contact us at [insert contact email/phone] within 5 business days of receiving your order.
Provide your order number and details of the product you wish to return.
Once approved, ship the item back to us at your expense (unless faulty or incorrect).
Refunds
Refunds will be processed once the returned product has been inspected and approved.
Refunds will be issued to the original payment method, excluding shipping costs (unless the return is due to our error).